Operators at their desks in a rail control centre

Lean Service Forum at Northwyn Rail

Members visit Northwyn Rail's control centre to see how it keeps passengers informed when the timetable fails, followed by a case session and peer clinic.

Agenda

  1. 09:30Arrival, coffee and introductions
  2. 10:00Welcome from Northwyn Rail's director of customer operations, and a members' round of news
  3. 10:30Tour of the control centre and customer information desk, in two groups
  4. 12:00Case session: telling passengers the truth early, and what Northwyn changed after a winter of disruption
  5. 13:00Lunch
  6. 13:45Peer clinic in small groups, with a summary of actions before we close at 15:00

Places are for forum members. To register, email forum@halveron.junaid.guru by Thursday 5 November 2026 with the names of up to two attendees.

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