Halveron Learning & Development

Practical, accredited training for the people who run service operations, taught by consultants who use the methods every week.

Halveron training courses

Our open courses follow the Service Operations Competency Framework, set by the Service Operations Institute, which describes what a practitioner, a manager and a coach in a service operation should be able to do and how each level is assessed. Our service design content is accredited by the Centre for Customer Practice and our coaching course by the Coaching Standards Council. Every course is taught by a consultant who uses the methods with clients, and courses run in Oxfordshire and online.

Open training

Open courses are scheduled through the year for delegates from any organisation. Mixing sectors is part of the value: a claims manager and a council housing officer often find they share the same problem. Places are limited to fourteen per course.

  • Lean Practitioner

    Accredited by the Service Operations Institute
    Next course: 10 November 2026

    Five days that teach you to see a service the way your customers do. You will learn to measure demand, map value and run improvement experiments, then apply each tool to a live problem you bring from work.

    View course details and book

  • Service Excellence

    Accredited by the Centre for Customer Practice
    Next course: 1 December 2026

    Three days for managers who lead customer-facing teams. You will learn how to design a service around what matters to customers, set measures that drive the right behaviour, and coach your team to handle the unexpected with confidence.

    View course details and book

  • Operational Coaching

    Accredited by the Coaching Standards Council
    Next course: 9 March 2027

    Two days on coaching people while the work is happening, not just in one-to-ones. You will practise short, frequent coaching conversations that improve how your team handles customers, including team members who work from home.

    View course details and book

Custom training

We also design programmes for a single organisation, built around your processes, language and goals. Courses can run on your premises, online or as coaching alongside live work, and most can be assessed for accreditation. We usually start with a conversation about what your managers need to do differently in six months' time.

  • Operations management
  • Stakeholder engagement
  • Lean in the office
  • Coaching for team leaders
Talk to us about custom training

Organisations we have trained

Our training facts

We measure every course against what delegates do afterwards, not only how they rated the day. These figures come from our open and in-house courses, and from feedback collected three months after each course ends.

  • 94%

    of 2025 delegates said the course objectives were fully met

  • 2,600

    delegates trained on open and in-house courses since 2021

  • 86%

    average assessment score for Lean Practitioner delegates in 2025

  • 140

    in-house programmes delivered for client organisations since 2021

  • “I went back to work with a demand study half finished and my director's backing to complete it. Within a month we had halved our list of overdue callbacks.”

    Claims team leader, Lean Practitioner delegate, 2026
  • Course delegates mapping a process together with sticky notes

    We run courses in Oxfordshire, online and on clients' premises across the UK.

Accrediting and academic partners

  • A professional body for people who manage and improve service operations, setting standards for practitioner qualifications.

  • An independent membership body that promotes good practice in customer service and accredits service training.

  • A business school with a research group in service operations; it reviews our course content and co-authors research.

  • A not-for-profit council that publishes standards and a code of practice for workplace coaches.

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