We run three accredited open courses through the year and two programmes designed for a single organisation. Every course is practical: delegates bring a real problem from work and leave with a plan to solve it. Choose a course to see the modules, dates and price, or contact us to arrange training for your team.
Accredited by the Service Operations Institute
Next course: 10 November 2026
Five days that teach you to see a service the way your customers do. You will learn to measure demand, map value and run improvement experiments, then apply each tool to a live problem you bring from work.
View course details and book for Lean PractitionerAccredited by the Centre for Customer Practice
Next course: 1 December 2026
Three days for managers who lead customer-facing teams. You will learn how to design a service around what matters to customers, set measures that drive the right behaviour, and coach your team to handle the unexpected with confidence.
View course details and book for Service ExcellenceAccredited by the Coaching Standards Council
Next course: 9 March 2027
Two days on coaching people while the work is happening, not just in one-to-ones. You will practise short, frequent coaching conversations that improve how your team handles customers, including team members who work from home.
View course details and book for Operational CoachingCan be assessed for Service Operations Institute certification at foundation level
Dates and format by arrangement
A programme for new and developing operations managers in a single organisation. It covers planning, performance, coaching and problem-solving, using your own data and processes as the material for every module.
View course details and book for Operations ManagementCredit-rated by Brackenfield Business School
Dates and format by arrangement
A practical course for people leading change who need others to agree, fund or adopt it. Delegates map the people who matter to their own project and plan how to win and keep their support.
View course details and book for Stakeholder Engagement