Halveron Careers

Current opportunities

We are recruiting for six roles across consulting, training and our graduate programme. Each one involves working closely with clients and with each other, and each offers a clear route to accreditation and promotion. If none of them fits but you think you should work with us, write to us anyway.

To apply, email your CV and a short covering note to careers@halveron.junaid.guru, with the role title in the subject line. We reply to every application within ten working days.

We have the following opportunities:

Senior Consultant, Operations
Location
UK-wide, home-based with regular client travel
Type
Permanent

Lead workstreams on operations and process-improvement projects for clients in financial services, utilities and the public sector. You will run demand studies, design new ways of working with client teams and coach their managers to sustain them. You will report to a principal consultant and work directly with client operations directors, typically on one or two projects at a time.

What you will do

  • Lead demand, flow and capacity analysis with joint client and Halveron teams
  • Design and test new processes, roles and daily management routines
  • Coach client managers and team leaders through the change
  • Write and present findings and recommendations to senior client audiences
  • Mentor consultants and contribute to proposals and our published thinking

What you bring

  • At least eight years in service operations, including several in a management or improvement role
  • Practical experience of lean, systems thinking or a similar improvement method
  • Confidence with operational data and simple capacity models
  • Clear writing and the ability to facilitate a room of senior managers
  • A full UK driving licence or a willingness to travel extensively by rail
Apply for this role

Consultant, Customer Experience
Location
Woodstock, Oxfordshire, or home-based in the UK, with client travel
Type
Permanent

Work in Anjali Mehta's customer experience team on journey mapping, complaints and contact-reduction projects. You will listen to customer contacts, analyse why customers get in touch, and help client teams redesign the journeys that cause repeat contact. Most projects are in insurance, banking, utilities and travel, and last between three and nine months.

What you will do

  • Analyse recorded contacts, complaints and journey data to find the causes of repeat contact
  • Map end-to-end customer journeys with client teams across channels
  • Help design and test improvements, including letters, scripts and handoffs
  • Prepare clear reports and short presentations for client managers
  • Support our training team on Service Excellence courses

What you bring

  • Three to five years in customer service, customer experience or operations
  • Experience of analysing customer feedback or contact data
  • Plain, careful writing and a good ear for what customers actually say
  • Comfort working on an operations floor alongside frontline staff
  • Curiosity about why processes break, and patience in fixing them
Apply for this role

Senior Consultant, Digital Operations
Location
UK-wide, home-based with regular client travel
Type
Permanent

Join Grace Okonkwo's digital team to help clients redesign work before they automate it. You will lead discovery work, prototype digital services with real customers and work with client technology teams and our technology partners to deliver change in weeks rather than years. Projects span contact-centre technology, self-service and workflow automation.

What you will do

  • Lead short discovery phases that combine process analysis and user research
  • Prototype and test digital services with customers and frontline staff
  • Write clear requirements and work closely with client developers and suppliers
  • Measure digital channels on resolution and effort, not just usage
  • Help shape our view of technology in service operations through client work and white papers

What you bring

  • At least six years in digital delivery, service design or business analysis in a service organisation
  • Experience of agile delivery and of testing services with real users
  • Working knowledge of contact-centre platforms, workflow tools or low-code automation
  • The judgement to recommend not building something when a process change will do
  • Confidence explaining technical choices to non-technical leaders
Apply for this role

Associate Consultant, Public Sector
Location
UK-wide, flexible
Type
Associate

Work with Daniel Fry's public-sector team as an associate on projects for councils, housing associations and government agencies, and as a tutor and coach on the Halveron Service Academy. Associates work on agreed assignments, typically between 40 and 100 days a year, and are paid a day rate. We look for a lasting relationship, not one-off engagements.

What you will do

  • Lead or support improvement and change-delivery projects in public services
  • Coach academy delegates through their workplace projects
  • Facilitate workshops with officers, staff representatives and elected members
  • Train client staff as change practitioners using our methods
  • Share what you learn with the wider Halveron team

What you bring

  • Senior experience leading service delivery or transformation in the public sector
  • Practical experience of demand-led or lean approaches in public services
  • Credibility with chief officers and elected members
  • Coaching experience, ideally with a recognised qualification
  • Your own limited company or self-employed status, and professional indemnity insurance
Apply for this role

Trainer and Learning Designer
Location
Woodstock, Oxfordshire, at least three days a week, with some travel to clients
Type
Permanent

Join Tom Whitlock's learning and development team to design and deliver our accredited courses. You will teach open courses at our Woodstock training centre and online, design custom programmes with clients, and keep our materials aligned with the standards of our accrediting bodies. You will also support assessment and certification for delegates.

What you will do

  • Deliver Lean Practitioner, Service Excellence and Operational Coaching courses
  • Design custom programmes with client learning and operations teams
  • Assess delegate projects and manage accreditation records
  • Develop course materials, exercises and online learning
  • Collect and report on delegate outcomes three months after each course

What you bring

  • At least five years designing and delivering training for adults in a workplace setting
  • Experience of service operations, ideally as a manager or improvement specialist
  • A recognised training or coaching qualification
  • The ability to make technical methods practical and engaging
  • Careful organisation and attention to detail in assessment and records
Apply for this role

Graduate Analyst, September 2027 intake
Location
Woodstock, Oxfordshire, and client sites across the UK
Type
Graduate

Begin a consulting career on our two-year graduate programme, starting in September 2027. You will join client teams from your first month, analysing demand and process data, supporting workshops and writing up findings. You will complete our foundation programme, work towards practitioner certification and rotate across at least three sectors, with a development manager throughout.

What you will do

  • Collect and analyse demand, process and performance data on client projects
  • Observe and document how work is done on operations floors
  • Help prepare workshops, reports and presentations
  • Complete our foundation programme and practitioner certification
  • Contribute to our research, including the annual contact-centre demand report

What you bring

  • A degree, or expected degree, at 2:1 or above in any subject, finishing by summer 2027
  • Confidence with numbers and spreadsheets
  • Clear writing and an interest in how organisations work
  • Some experience of customer-facing or operational work, paid or voluntary
  • Willingness to travel and to stay away from home during parts of projects

Graduate applications close on Friday 15 January 2027. Interviews and assessment days take place in February 2027.

Apply for this role

Latest careers news